Pre-Purchase Questions

Will this really work? I don't believe it.

Yes! 97% of our customers report significant results (we think that’s pretty amazing!). Their stories are so inspiring. Bettering the lives of our customers is what motivates us each and every day. You can read more customer testimonials here and you can see their reviews on each of our different Jazz Bands here,here, andhere.

Is DNA Vibe's technology safe?

Yes! The signaling modes that DNA Vibe uses have been approved by the FDA as safe and effective for over 50 years. In addition, most conventional light therapy devices use potentially dangerous laser energy or high output LED arrays. Our extensive research has shown that high power or laser energy isn’t an important factor in effectiveness. Rather,precise signaling is the most important factor. DNA Vibe’s technology is safer and more effective than existing conventional products by using low intensity but extremely precise signals of red light, near infrared and magnetic waves.

How are your prices so reasonable? Most light therapy devices cost 5 times as much!

We are incredibly proud of how affordable (and effective!) we are able to make Jazz Band. There are two main reasons why our prices are so much more reasonable than conventional light therapy products. 

First, our products don’t use potentially harmful (and expensive) laser energy or high output LED banks. Our research shows that it just simply isn’t necessary — in fact, Jazz Band is optimized for minimum power output. Jazz Band Vibe uses extremely precise signals of red light, near infrared, magnetic signals, and micro-vibrations. The result is a device that is less expensive, safer, and more effective.

The other way we are able to keep our prices so low is (perhaps counterintuitively) by manufacturing in our Colorado, USA based Vibe Labs. By utilizing local manufacturing and by pioneering cutting edge microelectronic fabrication techniques, we are able to make products almost four times less expensive than if we were to manufacture overseas. Not only that, but by manufacturing locally we get to give back to our local communities and economy. We think that’s pretty cool. 

What's the difference between your three Jazz Bands?

Jazz Band Vibe: The best of Intelligent Light Therapy

Jazz Band Vibe (JBV) is our flagship product. Reduce pain, speed recovery, and improve performance with 4 modes of relief and personalized app controls. JBV uses red light, near-infrared light, magnetic signals, and micro-vibrations to sooth aching joints and muscles. It also uses personalized controls in our easy to use mobile app. JBV is the best option if you have stubborn chronic pain, nagging injuries, or everyday aches and pains. 

Jazz Band Vibe Power Bundle: Vibe on the Go!

The JBV Power Bundle includes the Jazz Band Vibe plus our Cordless Power Pack and Car Adapter so that you can Vibe wherever life takes you! Best for people who are on the go and don’t want to stop for relief! 

Jazz Band Light: No phone, no problem

Jazz Band Light (JBL) offers soothing relief with red light and near infrared signals (JBL does not include magnetic or micro-vibration). It is operated by a simple on/off switch with a built in 30 min timer. JBL is perfect if you don’t have a smart phone or tablet. 

Where are your products made?

We are so excited to be made in the USA. 

All of our Jazz Bands are assembled and finished in our Centennial, Colorado advanced manufacturing center in the United States. On top of our main manufacturing, we also have full in-house prototyping and microelectronics fabrication capabilities in our affectionately named “Vibe Labs”. 

We don’t believe in the status quo here at DNA Vibe, and that idea extends wholeheartedly to our manufacturing ethos. By creating an in-house manufacturing process and developing new and cutting edge techniques for flexible electronic fabrication and design, we are able to reduce our cost and environmental impact by huge margins all while supporting our local communities. And we get to pass along those savings to our customers.

What is the Good Vibes Guarantee?

We’re so confident you will experience great results that we offer a Good Vibes Guarantee. Just give the Jazz Band a fair shot by using it twice a day for 14 consecutive days for 30 minutes per session (about the length of a sitcom, the chapter of a favorite book or a typical commute with our car charger). If it doesn’t help you, we’ll gladly provide a full refund within 60 days of your order date.

The most important factor in the effectiveness of the Jazz Band is repeated and continued use. Although some Vibers report relief after just a few sessions, it’s important to remember that Jazz Band doesn’t work like pain meds — it can take time to heal! We know that if you give the Jazz Band a fair shake, that you’ll feel better and join the countless number of Vibers who have had their lives changed for the better. 97% of our Vibers report positive results, we’re excited to welcome you the Vibe Tribe.

Intelligent Light Therapy Questions

What makes Intelligent Light Therapy different from any light therapies on the market?

There are 4 primary things that separate Intelligent Light Therapy from antiquated conventional tech.

Power over precision: It turns out that high power and laser energy isn’t necessary for effectiveness. Jazz Band is optimized for minimum power output to boost effectiveness and safety.

Four complementary modes: Red light, near-infrared, magnetic signals, and micro-vibrations work together to reduce pain. Each mode compliments the others making the whole far more effective than the sum of its parts.

Wearability + Flexibility: Jazz Band is CAD optimized to fit the widest variety of areas on the body. On top of that, it is extremely flexible. Put it on, turn it on, feel better.

Intelligent cloud controls: Get more out of Jazz Band by adjusting the settings to your personal preferences with our easy to use mobile app. (No phone? No problem. Check out Jazz Band Light.)

Learn more here

What wavelengths does the Jazz Band utilize?

The Jazz Band uses safe and effective levels of red light, near-infrared, magnetic, and micro-vibration. The exact wavelengths are proprietary, but here is a brief table of ranges: 

Red light: 650-675 nm

Near-infrared: 825-850 nm

Magnetic: 45-55 micro Tesla

Micro-vibration: 225 Hz

Learn more here (scroll to the bottom of the page for more details). 

I suffer from _______, can the Jazz Band help?

Our customers report significant results from using the Jazz Band across a huge variety pains, aches, injuries, and medical conditions. Our technology works with your body to reduce inflammation, increase circulation, and provide relief. Although we can’t recommend the Jazz Band to directly treat certain conditions (please consult your doctor for that) we have Vibers reporting relief from everything from arthritis in their hands and feet to chronic back pain and recovery from various surgical procedures.  

Learn more about where you can use the Jazz Band with this short video.

Does the Jazz Band get warm like a heat pad?

The Jazz Band will get slightly warm to the touch during long sessions. This heat can feel therapeutic and relaxing — which is great! However, it’s important not to confuse the relief that you feel with that of a heating pad. The Jazz Band uses extremely precise signaling modes that work in concert with your own body to heal and provide relief. The small amount of heat generated from the electronics is just a bonus!

Is it possible to use the Jazz Band too much?

The Jazz Band is extremely safe to use. Because we don’t use any potentially harmful lasers or high output LED banks it would quite difficult to use the Jazz Band too much. The emission power is 2 Watts — about the same as a string of 8 Christmas lights. 

Customers report best results when using it twice a day for 20-30 minutes per session for at least 14 consecutive days (or ongoing – some keep it up, and others back into a maintenance mode, and others use it as needed).  While we don’t have a strict maximum, we recommend not more than 2 hours per day per area.

After about two hours of use per day in the same location, we generally start to see results plateau. Therefore, we don’t recommend using the Jazz Band for more than two hours per day in the same location. Mix it up and try your Jazz Band on new areas if you’re feeling the Vibe!

Post-Purchase Questions

What if I don't feel any relief?

With our Good Vibes Guarantee, there is no risk! If you don’t feel any relief after using the Jazz Band twice a day for 30 minutes per session for 14 consecutive days, we’ll gladly provide a full refund.

How can I return my Jazz Band?

If you’ve used your Jazz Band twice a day for 30 minutes per session for 14 consecutive days and still aren’t feeling relief, or if your Jazz Band seems to be acting oddly, send us a note to support@dnavibe.comand we’ll get a return or exchange sorted out for you!

How can I clean my Jazz Band safely?

Your pouch and straps can be hand washed in warm soapy water. Your Jazz Band can be wiped down with a disinfectant but please don’t submerge it in water!

Infinity Program

What is your Infinity Partner Program?

Our Infinity Program is an amazing win-win-win partnership opportunity. We work with several hundred chiropractors, physical therapists, personal trainers, and more across the United States to help their clients live a better life. Contact ushereto learn more!

How do I become an Infinity Partner?

Drop us a line here and we’ll put you in contact with one of our Infinity Leads to get you setup!