Privacy Policy

Information We Collect

We collect information in three ways:

a. Information You Provide to Us

• Name, shipping address, billing address
• Email address and phone number
• Payment details (processed securely by Shopify; we do not store full credit card information)
• Account login information
• Information submitted through customer support
• Any content you provide (reviews, surveys, testimonials)

b. Information Collected Automatically

When you visit our site, we automatically collect:

• Device information (IP address, browser, operating system)
• Cookies and tracking data
• Pages viewed, products browsed, referral URLs
• Time spent on site and interactions with our pages

c. Information from Third Parties

We may receive information from:

• Advertising partners (Google, Meta, TikTok, etc.)
• Affiliate partners
• Shopify and integrated apps
• Social media platforms when you engage with our content

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate order updates, shipping information, and support responses
• Personalize your shopping experience
• Improve our website, products, and customer journey
• Provide customer service and technical support
• Conduct marketing, retargeting, and advertising campaigns
• Prevent fraud and ensure site security
• Comply with applicable laws and regulations

We may also use aggregated and anonymized data to understand product performance, improve manufacturing, and enhance community-level programs like LAMP and SHINE. This data cannot identify you.

Sharing Your Information

We share your information only with trusted partners who help us operate our business:

a. Service Providers

Including:

• Shopify (store hosting, order processing)
• Payment processors
• Shipping and logistics partners
• Email/SMS platforms
• Customer support systems
• Analytics and marketing platforms

These partners are only allowed to use your information to perform services on our behalf.

b. Legal Requirements

We may disclose information if required to comply with laws, regulations, subpoenas, or to protect our rights.

c. Business Transfers

In the event of a merger, acquisition, or business transition, your data may be transferred as part of that process.

We never sell your personal information.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep your items in your cart
• Remember your preferences
• Analyze website traffic
• Improve site performance
• Run advertising and retargeting campaigns

You can manage cookies through your browser settings.

Behavioral Advertising

We may use your personal information to:

• Deliver targeted ads
• Measure campaign effectiveness
• Create audiences based on website behavior

You can opt out of targeted advertising at:

• Google Ads
• Facebook / Instagram Ads
• TikTok Ads

Your Rights

Depending on where you live, you may have rights under privacy laws such as CCPA, CPRA, or GDPR, including:

• Access your personal information
• Correct or update information
• Request deletion
• Opt out of marketing emails or SMS
• Opt out of targeted advertising
• Receive a copy of your data
• Withdraw consent

To exercise these rights, email us at support@dnavibe.com.

You may unsubscribe from marketing emails anytime using the “unsubscribe” link in our emails.

Data Security

We implement reasonable safeguards including:

• Encrypted payment processing
• Secure data transmission (HTTPS/SSL)
• Limited internal access
• Regular system monitoring
• Shopify’s built-in security

However, no method of transmission or storage is 100% secure.

Data Retention

We retain personal information as long as needed to:

• Fulfill your orders
• Provide services
• Comply with legal obligations
• Resolve disputes
• Improve our business

You may request deletion at any time, subject to legal and operational requirements.

Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect information from children.

If you believe a child has provided personal information, contact us at support@dnavibe.com.

International Data Transfers

If you are outside the United States, your data may be processed in the United States. By using our site, you consent to this transfer.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

DNA Vibe

Email: support@dnavibe.com

Website: www.dnavibe.com

7388 S Revere Pkwy, Suite 805, Centennial, CO 80112, United States